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IDS Engages Customers in User Group to Suggest Improvements for Mortgage Document Preparation System
July 9, 2012
SALT LAKE CITY, Utah, July 9, 2012 (SEND2PRESS NEWSWIRE) — International Document Services (IDS), a mortgage document preparation vendor, announced that it has formed an advisory board of IDS customers to solicit feedback on the performance of its flagship mortgage document preparation system, idsDoc, and develop ideas for further development and refinement of the system.
The IDS Super User Group was initially conceived as a forum where IDS clients and partners could give ideas on how to improve the idsDoc platform. Through the group, members will also be able to discuss specific topics such as compliance issues, special features within idsDoc and the overall look and feel of the idsDoc web portal, as well as industry best practices.
“The first priority at IDS is to our users and their needs. We want to provide them with the highest quality system that does exactly what they want it to do,” said IDS Executive Vice President Mark Mackey.
“The Super User Group should have a ‘the sky’s the limit’ mentality when it comes to voicing their wants and needs for the idsDoc system,” Mackey added. “We’re looking to our customers to help define the future of our system. There’s no reason, outside of legal or regulatory requirements, that we can’t make idsDoc do everything that our customers want it to do and more.”
The IDS Super User Group currently has 10 participating organizations – 1st California Funding Group; Churchill Mortgage; Dime Bank; Extraco Mortgage; Farmers State Bank of Madelia; Magna Bank; McGlinchey Stafford Youngblood & Associates LLP; Nail Your Mortgage; ProLender Solutions; and Sentry Credit Union – and hopes to gain more clients over the next year, ultimately creating an IDS User Conference in Salt Lake City where IDS headquarters are located.
“We are happy to be participating in the super user group for IDS. We are very much looking forward to getting some insight, learning and possibly helping with features within the idsDoc software,” said Peter Vassilatos, chief technology and services officer at Nail Your Mortgage and IDS Super User Group member. “This is not only a great opportunity for us at Nail Your Mortgage, but a great way to continue to build our existing relationship with IDS and the IDS team.”
About IDS Inc.:
IDS is a nationwide provider of mortgage documents and compliance. IDS services include closing documents, reverse documents, initial disclosures and fulfillment. IDS’s solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs. IDS backs the system with unsurpassed customer service, cutting-edge technology, compliance and document guarantees and a solid compliance team. Lenders looking to move forward when it comes to doc prep can visit the IDS website at http://www.idsdoc.com/ or call 800.554.1872.
News Source: International Document Services, Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at the Send2Press for Journalists Portal: http://Send2PressNewswire.com .
IDS Named ‘Top 50 Service Provider’ for Second Year by Mortgage Technology Magazine
June 27, 2012
SALT LAKE CITY, Utah, June 27, 2012 (SEND2PRESS NEWSWIRE) — International Document Services (IDS), a mortgage document preparation vendor, has been listed among the 2012 Top 50 Service Providers, issued by SourceMedia’s Mortgage Technology magazine. This marks the second year in a row IDS has been honored with this distinction.
According to the magazine’s June issue, the Top 50 Service Providers list recognizes “the technology and service vendors that excel in four categories – continued advancement of technology and services, viable revenue model and value proposition to customers, exceptional customer service and unique impact on the mortgage industry.”
Placing particular emphasis on IDS’s accomplishments over the period between May 2011 and April 2012, the magazine noted the follow as the primary reasons for IDS’s selection:
* Various mortgage technology integrations, including the most recent with On The Go Technology’s mobileLO point-of-sale (POS) iPad application;
* Enhancements to idsDoc’s e-sign capabilities that allow borrowers to select loan options and type selected information directly into specific areas of the loan documents; and
* IDS’s deployment of Assistly’s SaaS-based social media customer service platform.
“The caliber of companies named to Mortgage Technology’s Top 50 Service Providers is always high,” said IDS Executive Vice President Mark Mackey. “Our first priority at IDS is to provide our clients with the most sophisticated technology and the absolute best customer service possible. Honors such as these validate our strategy, and we’re truly thankful to have been bestowed with this honor for the second year in a row.”
About IDS Inc.:
IDS is a nationwide provider of mortgage documents and compliance. IDS services include closing documents, reverse documents, initial disclosures and fulfillment. IDS’s solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs. IDS backs the system with unsurpassed customer service, cutting-edge technology, compliance and document guarantees and a solid compliance team. Lenders looking to move forward when it comes to doc prep can visit the IDS website at http://www.idsdoc.com/ or call 800.554.1872.
News Source: International Document Services, Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at the Send2Press for Journalists Portal: http://Send2PressNewswire.com .
International Document Services Modifies Mortgage Document Preparation Software to Accommodate FHA MI Hike
June 5, 2012
SALT LAKE CITY, Utah, June 5, 2012 (SEND2PRESS NEWSWIRE) — International Document Services (IDS), a mortgage document preparation vendor, has revised its flagship mortgage document preparation system, idsDoc, to reflect the Federal Housing Administration’s (FHA) mortgage insurance (MI) premium increase. The increase, one quarter of one point, will be applied to all 15-year and 30-year mortgages backed by the agency.
The increase is in response to a congressional mandate permitting the FHA to increase premiums and keep its insurance fund liquid. The higher premiums were also outlined in President Obama’s 2012 fiscal budget, which estimates that FHA will insure $218 billion in loans during the 2012 fiscal year.
In order to accommodate for these regulation changes, on May 1 IDS added a new field called “FHA Endorsement Date”, which allows lenders to select the appropriate MI rate based on the date of application. The FHA MI rate increase was initially implemented on April 9 and is scheduled to increase again on June 11.
“Our main concern with any regulatory change is to ensure that our customers are able to demonstrate without a doubt their adherence to both the letter and spirit of that change,” said IDS Executive Vice President Mark Mackey. “Whether, as in this case, it’s a small system change or a large-scale development overhaul, we’re willing to do whatever it takes to keep our customers compliant.”
According to IDS customer Andrew Weiss-Malik, chief operating officer of 360 Mortgage Group, his company, while not an advocate of increasing charges to borrowers, recognizes that the FHA must do what is necessary stay profitable.
“Interest rates are at record lows and an increase in the actual rate, taking into account the mortgage insurance, still results in a phenomenal rate,” Weiss-Malik said. “These changes will affect the industry by making private mortgage insurance more competitive. I would expect to see more FHA eligible business move over to conventional programs.”
About IDS Inc.:
IDS is a nationwide provider of mortgage documentation and compliance services. IDS’s services include software for the preparation of closing documents, initial disclosures and fulfillment. IDS’s solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs. IDS backs the system with unsurpassed customer service, cutting-edge technology, compliance and document guarantees and a solid compliance team. Lenders looking for additional information concerning IDS’s products and services can visit the IDS website at http://www.idsdoc.com or call 800.554.1872.
News Source: International Document Services, Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .
Progressive Finance Unveils Online Customer Management System
May 24, 2012
SALT LAKE CITY, Utah, May 24, 2012 (SEND2PRESS NEWSWIRE) — Progressive Finance, a merchandise lease to own financer, is announcing the launch of a new online customer account management system. “This has been something we know our customers have been looking forward to, and we’re extremely excited about everything this new system will be providing,” said Progressive Vice President Nate Roe.
“We will always pride ourselves on providing friendly and helpful service whenever one of our customers calls in, but giving the option to manage your account online brings a whole new dimension to customer service.”
The Progressive Customer Portal, as the account management system is called, allows customers to log in through Progressive’s website and manage their account 24 hours a day, 7 days a week. Customers will have the ability to make payments, view their balance, update their information and make other changes to their account.
“Everything the customer can do from the Portal, they can do by calling in to our support line, but these features give the customer the kind of hands-on view of their account that they haven’t really had before. The reaction from our customers has been universally positive,” Roe said.
“We’ve always felt that our customer service and our technology have been two of the things that have set us apart, and it’s been great to roll out a service that combines both of those features.”
Roe said that Progressive has utilized an email campaign and training sessions over the phone to increase awareness of the Portal among their current customers, and he alluded to even more changes coming down the road. “This is just the first of many features we’re working on right now. We’ve set automation and ease of use as two of our highest goals for 2012, and the Customer Portal does a lot to move us in that direction, but we’re not done yet.”
For more information about Progressive, visit http://progfinance.com .
News Source: Progressive Finance :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .
GoDavis.biz Announces the Launch of Enhanced Website
April 30, 2012
FARMINGTON, Utah, April 30, 2012 (SEND2PRESS NEWSWIRE) — GoDavis.biz announces the launch of their new and improved website www.GoDavis.biz. This site, focused on Davis County, Utah, offers consumers a centralized place to search for and find local businesses and services. Additionally, consumers are able to read about local upcoming events, entertainment and even search classifieds. GoDavis is a one-stop resource for the Davis County consumer.
“We are very excited about the capability our new website offers to the small business owners and consumers of Davis County,” states Rob Brenchley, Managing Director of GoDavis. “It provides the resources and opportunities they need to make decisions about not only where to find the best plumber, health clinic or restaurant in town, but it also allows them to find reviews on services and professionals written by their Davis County neighbors.”
In conjunction with the website release, GoDavis.biz is hosting a “Better YOUR Business” seminar for local Davis County business owners. This seminar features Jon Bodnar, of Nexstar Broadcasting, who will offer a free website analysis and help companies maximize their website’s potential. For additional information about the “Better YOUR Business” seminar please visit http://www.GoDavis.biz .
The new GoDavis website is now available for general use and offers a modern approach and flexibility to the classifieds search. Whether searching for local news, a business professional, medical services or an automotive shop, www.GoDavis.biz is THE resource for Davis County consumers. Check out the site and begin your search today!
About GoDavis:
GoDavis.biz, based in Farmington, Utah, offers consumers a centralized place to search out and find local businesses and connect with them through social media. GoDavis.biz also allows businesses to market directly to their consumers and promote their services through social media, Deals of The Day, coupons, expert reviews, multi-media and search results. For more information please call 888.330.6866 or email contact@godavis.biz.
News Source: GoDavis.biz :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .
Progressive Finance Rolls Out Electronic Signature Service for Customers
April 18, 2012
SALT LAKE CITY, Utah, April 18, 2012 (SEND2PRESS NEWSWIRE) — Progressive Finance, a merchandise lease to own financer, has recently integrated click-sign functionality with their online contracts. This new system will allow for stores to forgo the process of printing contracts for the customers to physically sign, and instead allow the customers to digitally sign their contracts from a computer, tablet, or smart phone.
“We’re very excited about the potential behind this new technology,” said Progressive Finance Vice President Kurtis Hilton. “Our system before was already fast and efficient, but now the store no longer has to worry about faxing or scanning any documents at all. All the customer needs to do is click a few buttons and they’re done. This is a level of automation that is unrivaled in our industry. ”
The electronic signature system is the latest in a series of technologies Progressive has launched in order to more fully automate their application process.
“When you couple the e-signature with our automatic bank verification system, it creates an incredibly streamlined experience for the customer,” Hilton said.
“Basically, you can have a customer apply for financing, get automatically approved in a matter of minutes, digitally sign their contracts, and leave the store with their new merchandise. Our system has been tailored around creating a fast and comfortable process for both our stores and our customers, and we feel like this latest addition really adds to that.”
Hilton went on to explain that the e-signature program is currently being successfully used by select pilot stores, and will be completely rolled out within the next month.
More information: http://progfinance.com .
News Source: Progressive Finance :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .
International Document Services Adds Molly Terry as Western Regional Sales Director
March 20, 2012
SALT LAKE CITY, Utah, March 20, 2012 (SEND2PRESS NEWSWIRE) — International Document Services (IDS), a mortgage document preparation vendor, has hired Molly Terry as its western regional sales director, covering Alaska, Arizona, California, Colorado Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Washington and Wyoming.
IDS hired Terry both to manage growing demand for the IDS mortgage document preparation software, idsDoc, and also to fortify internal IDS expert resources.
“Document preparation providers remain relevant and critical in this new era of intensive regulatory oversight and scrutiny, where changes occur on an almost daily basis,” said IDS Executive Vice President Mark Mackey. “Not surprisingly, lenders are finding it difficult to keep up with these changes, and are understandably concerned that their mortgage documents may not comply with the most current requirements.”
“Molly’s extensive knowledge and experience in the mortgage industry, combined with her business relationships, personality and work ethic, make her a great asset and valued addition to the IDS team,” Mackey added.
With 12 years’ experience in the mortgage industry, Terry has worked with technology providers using data-driven document distribution, collaboration and connectivity services for the mortgage banking and title industries.
“It is a privilege to join the IDS team,” said Terry. “Now more than ever, lenders need a document preparation provider they can rely on to ensure their documents’ compliance. IDS’ secure, compliant and cost-effective tools, plus the unmatched expertise of its client service team, meet that need.”
About IDS Inc.:
IDS is a nationwide provider of mortgage documentation and compliance services. IDS’s services include software for the preparation of closing documents, initial disclosures and fulfillment. IDS’s solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs. IDS backs the system with unsurpassed customer service, cutting-edge technology, compliance and document guarantees and a solid compliance team. Lenders looking for additional information concerning IDS’s products and services can visit the IDS website at www.idsdoc.com or call 800.554.1872.
News Source: International Document Services Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .
International Document Services Fulfills 2011 Upsurge in Mortgage Lender Demand for Initial Disclosures
March 7, 2012
SALT LAKE CITY, Utah, March 7, 2012 (SEND2PRESS NEWSWIRE) — According to statistics calculated by the company, International Document Services (IDS), a mortgage document preparation vendor, found that 2011 was the company’s biggest year to date for initial disclosure documents.
Since regulations dealing with initial disclosures were at the forefront of industry compliance challenges in 2011, IDS experienced a corresponding jump in its initial disclosure volume – an 80 percent increase as compared to 2010. There also was a 42 percent increase in new and existing clients using IDS for initial disclosures. In addition, the number of initials ordered or requested grew 24 percent in 2011, compared to 15 percent growth during 2010. In summary, five out of 20 document requests sent to IDS in 2011 were for initial disclosures.
“IDS has experienced tremendous growth in document package volume over the past few years, but 2011 was the first year that we saw a dramatic upsurge in a specific document area,” said IDS Executive Vice President Mark Mackey. “I attribute the marked increase in initial disclosure volume and interest to continuing lender frustrations regarding compliance. Simply put, lenders are struggling to bear this particular regulatory burden and turn to providers like IDS to lighten the load.”
A recent survey of IDS customers found that lenders were overwhelmingly concerned about initial disclosure compliance. Customers that did not use IDS for their initial disclosures reported major setbacks in this area, including lack of state-level compliance and delays in system updates of regulatory changes.
“The compliance stakes for lenders have never been higher, and our instincts said initial disclosures were going to be a big concern in 2011,” Mackey added. “Therefore, we spent an exceptional amount of time refining the idsDoc system to ensure maximum compliance, as well as ease of use. It’s what our customers expect and, quite frankly, what the livelihood of their businesses rely upon for survival in the current regulatory climate.”
About IDS Inc.:
IDS is a nationwide provider of mortgage documents and compliance. IDS services include closing documents, initial disclosures and fulfillment. IDS’s solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs. IDS backs the system with unsurpassed customer service, cutting-edge technology, compliance and document guarantees and a solid compliance team. Lenders looking to move forward when it comes to doc prep can visit the IDS website at www.idsdoc.com or call 800.554.1872.
News Source: International Document Services Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .
Mortgage Lenders Cite Compliance, Ease of Use As Top Priorities for Initial Disclosures in IDS Survey
February 23, 2012
SALT LAKE CITY, Utah, Feb. 23, 2012 (SEND2PRESS NEWSWIRE) — International Document Services (IDS), a mortgage document preparation vendor, has compiled the results of its 2011 annual client survey to determine lender experiences and expectations regarding initial disclosure documents, an element of mortgage origination targeted by new regulations in recent and coming years.
As part of the IDS survey sent to more than 600 lenders in December 2011, respondents were asked to rate the importance of six initial disclosure features: compliance, e-delivery, e-sign, fulfillment, price and user interface.
With approximately ten percent survey participation, IDS reports the following findings:
* Compliance was cited as the single most important feature by 90.5 percent of respondents;
* Ease of use placed second, with 67.9 percent of respondents rating it important;
* Fulfillment ranked 63 percent; price, 53.6 percent; e-delivery, 42.9 percent; e-consent, 35.7 percent; and e-signatures were 32.1 percent.
“Since starting initial disclosures with IDS back in 2010, I have been very impressed by the ease of use and presentation of the IDS product,” said Marlys Wilson, Vice President of Operations at Latah Federal Credit Union. “For me, the compliance services are the best part about generating our initial disclosures with IDS. IDS stays on top of any changes, which makes my job easier and allows me to just worry about lending. When there have been changes to the idsDoc system, IDS made them on time and kept us informed about the process.”
Some respondents that did not use IDS for initial disclosures reported specific setbacks in the past two years due to issues with initial disclosures. These setbacks included: failure to comply with state regulations, downward trending per-loan amounts and software upgrades that actually degraded data integrity. The biggest and most common setback was compliance and timeliness of update releases on the required dates.
“Initial disclosures have been the nexus of mortgage industry regulation and consumer protection since 2010. With the Consumer Financial Protection Bureau’s imminent changes to initial disclosures and closing documents, plus the FHA’s acceptance of e-signatures, it’s likely that docs will remain a dominant topic of mortgage industry dialog in 2012,” said Mark Mackey, executive vice president of IDS.
“Regardless of what comes down the pike from inside the Beltway or at the state government level, IDS compliance experts stay abreast of any and all changes to support the ongoing refinement of our mortgage document solutions to provide customers the most compliant, zero-default initial disclosures available,” he said.
About IDS Inc.:
IDS is a nationwide provider of mortgage documents and compliance. IDS services include closing documents, reverse documents, initial disclosures and fulfillment. IDS’s solution, idsDoc, is recognized in the industry for its ability to be customized to meet specific lender needs. IDS backs the system with unsurpassed customer service, cutting-edge technology, compliance and document guarantees and a solid compliance team. Lenders looking to move forward when it comes to doc prep can visit the IDS website at www.idsdoc.com or call 800.554.1872.
News Source: International Document Services Inc. :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .
