Mountain Lakes

Telcos and CableCo Small Business Units Poised to Take a Revenue Hit, Predicts Insight Research Corp.

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MOUNTAIN LAKES, N.J., March 30, 2012 (SEND2PRESS NEWSWIRE) — Over the next five years, all of the major U.S. telcos and cable TV MSOs are expected to lose small business customers to a new crop of hosted service providers that will offer PBX-like voice services at lower reoccurring costs and with minimal site equipment expense, according to a new market research study from The Insight Research Corporation.

Insight Research’s market analysis study, “VoIP and the SME: CableCos, Telcos, and the Rise of Hosted Service Models, 2011-2016″ points out that the advent of VoIP PBX business telephone technology and the nearly universal availability of broadband services has enabled a variety of upstart hosted service providers such as 8×8, Aptela, Fonality, and Nextiva to target the small business market.

These emerging companies are providing virtual PBX/VoIP services with enhanced features into the hotly contested lower end of the business segment-and they are doing it in ways that more competitive in terms of functionality, productivity, and pricing than the service bundles being provided by either the telcos or the MSOs.

“There are more than forty million lines in the small business segment of the market now up for grabs, so we are not talking about chump change,” says Robert Rosenberg, Insight Research president. “Our study suggests that thus far, small businesses haven’t quite latched on to this new technology so the revenue today is only in the range of one-half billion dollars, but by 2015 hosted services will be nearly a $1.2 billion market and the adoption rate of the hosted services by small businesses will continue increasing at a faster rate,” Rosenberg concluded.

“VoIP and the SME: CableCos, Telcos, and the Rise of Hosted Service Models, 2011-2016″ segments adoption by 20 vertical industries and provides revenue estimates for each. Potential small business line losses are estimated for telcos AT&T, CenturyLink, Cincinnati Bell, Fairpoint, Frontier, TDS, Verizon, and Windstream as well as for MSOs Bright House, CableOne, Cablevision, Charter, Comcast, Cox, Mediacom, SuddenLink, Time Warner, and WOW Telecom.

An excerpt of this enterprise telecommunications services market research report, table of contents, and ordering information are online http://www.insight-corp.com/reports/voip12.asp .

This 123-page report is available immediately in Electronic (PDF) format and can be ordered online for $4,695 – or call 973-541-9600 for details. More information: http://www.insight-corp.com .

All trademarks acknowledged.

News Source: Insight Research Corporation :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .


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Telecom OSS Spending to Reach $67 Billion in 2016, says Insight Research Corp.

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Insight Research CorporationMOUNTAIN LAKES, N.J., March 12, 2012 (SEND2PRESS NEWSWIRE) — The global market for operations support systems (OSS) – the computing and software IT infrastructure that performs engineering, provisioning, and management functions in telecommunications networks – will exceed $67 billion in 2016, according to a new report by Insight Research.

Telecommunications industry spending for OSS is expected to mirror the forecasted growth in service revenue over the next five years, indicating that the industry is expecting sustainable growth in the years ahead.

According to “Operations Support Systems, 2011-2016,” telecommunications network operators worldwide are forecasted to increase their investment in OSS at a compounded rate of 5.9 over the next five years.

North American investment in the computing and software systems used to acquire, serve, and bill customers will lag worldwide investment, growing at a compounded rate of 4.6 percent over the same period, while OSS expenditures made by carriers in the Asia, Europe, and Latin America regions will grow at 6.3 percent.

The report found that telecommunications service providers are investing most heavily in those OSS needed to support wireless 3G and 4G services. Over the forecast period, annual OSS spending to support broadband wireless will increase from $3 billion today to $22 billion in 2016.

“Telecommunications providers will continue to invest in systems that streamline their operations – particularly in growth areas such as customer care and network engineering for wireless services,” says Insight director Fran Caulfield. “Our research confirms continued strong growth for both wireless services and the operations systems that support the proliferation of smartphones, tablets, and mobility applications,” concluded Caulfield.

“Operations Support Systems, 2011-2016″ forecasts global IT infrastructure spending for billing, customer care, planning/engineering, provisioning/inventory, trouble repair, network management, business management, and workforce management systems. It also projects the professional services expenditures required to implement those systems by type of carrier in four regions: North America; Europe, the Middle East, and Africa; Asia/Pacific; and Latin America/Caribbean.

A free report excerpt, table of contents, and ordering information is online at http://www.insight-corp.com/reports/oss11.asp .

This report is available immediately for $4,695 (hard copy). Electronic (PDF) reports can also be ordered online. Visit our Website, or call 973-541-9600 for details.

News Source: Insight Research Corporation :: This press release was issued on behalf of the news source by Send2Press® Newswire, a service of Neotrope®. View all current news at: http://Send2PressNewswire.com .


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